Privacy Policy

At Wallflour Bakehouse, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect any information you provide when visiting our website or interacting with our services.

1. Information We Collect

We may collect the following personal information:

  • Name and contact details (such as email address, phone number, and delivery address)
  • Payment information (for order processing, stored securely and never shared)
  • Demographic details (such as postcode, preferences, and interests)
  • Website usage data (including your IP address, browser type, and browsing activity via cookies)

2. How We Use Your Information

We use the information we collect to:

  • Process orders and manage deliveries of your purchases.
  • Improve our products and services by understanding customer preferences.
  • Send promotional emails and offers (if you’ve opted into our mailing list).
  • Provide customer support and respond to queries.
  • Analyze website traffic for better site experience through cookies.

3. Sharing Your Information

Your information will never be sold, exchanged, or distributed to third parties without your permission, except for the following circumstances:

  • To trusted third-party service providers (such as delivery partners or payment gateways) who assist us in operating our business. These partners are required to keep your information confidential.
  • To comply with legal requirements or prevent fraud.

4. Data Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.

5. Cookies Policy

Our website uses cookies to track preferences and understand how visitors use our site. This helps us provide a better browsing experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if preferred.

6. Links to Other Websites

Our website may contain links to external sites. Please note that we do not have control over external websites and are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

7. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

  • Email: [insert email]
  • Phone: 9740096628